Refund & Return Policy

At SkinSerenade, we want you to feel confident with your purchase. If you're not satisfied with your order, contact us within 30 days of receiving it and we'll help determine the best solution.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item should be in the same condition in which you received it, unused, and in its original packaging when applicable. Proof of purchase may be required.

To begin a return, contact SkinSerenade customer support before sending the item back. Items returned without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Please include your order number and photos of the product and packaging when possible.

If we confirm the item arrived damaged, defective, or incorrect, we'll work with you to provide an appropriate replacement or refund at no additional product cost.

Return Shipping

For standard returns that are not the result of a damaged, defective, or incorrect item, customers may be responsible for return shipping costs.

If the return is due to an error on our part or an eligible damaged, defective, or incorrect item, SkinSerenade will provide instructions for resolving the issue.

Refunds

Once an eligible return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

Cancellations and Order Changes

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or fulfillment.

Non-Returnable Items

Certain items may not be eligible for return for health, hygiene, safety, or other reasons once opened or used.

Please contact us before returning an item if you have questions about its eligibility.

Lost or Missing Packages

If tracking shows your package was delivered but you cannot locate it, check around the delivery location and with household members or neighbors when appropriate.

If you still cannot locate the package, contact us and we'll help you review the available tracking information and determine the appropriate next steps.

Contact Us

Questions about returns or refunds can be sent to SkinSerenade customer support using the contact information provided on our website.